Clear Step Solutions ("we", "our", "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including applications built on the WhatsApp Business API.
WhatsApp Business API
Our services use the WhatsApp Business API, provided by Meta Platforms, Inc., to communicate with users via WhatsApp. When you interact with us through WhatsApp, we receive and process certain information through this API as described below.
Information We Collect
When you interact with our services through WhatsApp or other channels, we may collect:
- WhatsApp profile information: Your phone number and WhatsApp display name, as provided by the WhatsApp Business API when you message us.
- Message content: The text, images, and other content you send to our WhatsApp service in order to process your requests.
- Usage data: Timestamps, message delivery status, and interaction logs to ensure service reliability.
How We Use Your Information
We use collected information solely to:
- Provide and operate our services
- Respond to your messages and requests
- Improve service quality and reliability
Data Sharing
We do not sell, rent, or share your personal information with third parties, except:
- When required by law or legal process
- With Meta Platforms, Inc. as required to operate through the WhatsApp Business API, subject to Meta's own data policies
- With other service providers necessary to operate our platform, under strict data protection agreements
Data Retention
We retain your information only as long as necessary to provide our services. You may request deletion of your data at any time by contacting us.
Messaging Consent
By initiating contact with our messaging services, you consent to receiving messages from us related to the service you requested. You can opt out at any time by sending "stop" or contacting us directly.
Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for messaging at any time
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: info@clearstepsolutions.work